Your New In-app Sidekick
There’s a moment every project manager knows well. You’re mid-flow, deep in configuration, and you hit a question. Not a big one, just a “how does this work again? ” kind of question. So you stop, open a new tab, head to the support site, wade through a few articles, and by the time you find the answer, you’ve completely lost your thread.
It’s not a crisis. But it happens a dozen times a day, and those minutes add up faster than a project scope at kickoff.
We thought there had to be a better way. So we built one.
Meet Ada, the ManagementStudio Helpdesk Agent
Ada is an AI-powered support assistant that lives directly inside ManagementStudio – no context switching, no hunting through documentation, no starting from scratch every time you have a question. Just ask, and get an answer.
And not just any answer. Every response is drawn exclusively from our official support documentation, with links to the exact articles it used, so you can verify what you’re reading or dive deeper if you need to. Think of it as having your most knowledgeable colleague sitting next to you – one who’s read every support article we’ve ever written and can recall all of it instantly. Except without the strong opinions about the perfect temperature to brew single-origin coffee!
The Bit Project Teams Will Actually Care About
If your experience of AI chat tools is anything like mine, they seem to have the memory of a goldfish. Ask a follow-up question and they’ve already forgotten what you said thirty seconds ago.
Ada works differently. It holds the thread of your conversation across up to 12 questions per session, so you can ask a sequence of related questions without having to repeat yourself every time. If you’re working through a multi-step sequence – configuring web surveys, defining user access, or building an email campaign – Ada carries the context with you. It can also pull information from several documentation articles and bring them into a single, coherent answer, rather than congratulate you on asking such an insightful question, pointing you at a handful of pages, and wishing you luck!
For project teams who are already juggling several things at once, that’s not a small thing.
What It Will (and Won’t) Do
There’s a lot of hyperbole and apprehension around AI, so let’s look at what Ada will – and as importantly – won’t do.
Ada answers support questions about ManagementStudio. That’s it. It doesn’t browse the Internet, it can’t take actions inside the platform on your behalf, and it never has access your data. It also won’t answer questions that sit outside our official documentation – it’s not going to give you a weather forecast, explain how blackholes work, or speculate whether cats could overthrow humanity if they had thumbs!
We deliberately built it with these guard rails in place because it means you can trust what it tells you. It’s also worth mentioning that conversations are recorded for quality assurance – this is standard practice these days and it’s how we’ll keep making it better over time. Sessions are self-contained, so closing the window resets the conversation and keeps things clean.
This Is a Beta – and That’s Deliberate
We’re rolling Ada out to a select group of users first, and we’re calling it a beta because that’s exactly what it is. Tools like this improve enormously with real-world use, and we want the people asking the hardest, most complex questions (that’s you!) to help shape what it becomes.
If you’ve been invited, you’re not just testing something. You’re contributing to it. Your questions, your edge cases, and your feedback will directly inform where this goes next.
And if you haven’t been invited yet but you’d like to be, you can request beta access through the Ada product page. Spots are limited, but we’re keen to hear from technically experienced users who’ll put it through its paces.
Give Ada a try. Ask it something difficult (but keep it clean!) and let us know what you think.
Until next time,
Matt
